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You may cancel or amend your order within 24 hours of purchase. We are committed to our customers and want you to be happy. We stand by our products and offer a 100% customer satisfaction guarantee. Just contact us to get a returns authorisation number.  Once this is received you can then return the product to us, undamaged, within 30 days of receipt and we will refund you.  

This excludes custom printed shoes. You will only be allowed to switch them out for the correct size needed in the same style shoe.  Pierced Jewellery - In the interest of hygiene and for your protection, earrings, pierced jewellery and underwear are excluded from our Website Refund policy.  Personalised Products - We are unable to offer a refund on a personalised jewellery order. This means that we cannot provide a refund on any item that has been specially altered or personalised in any way. Thank you!

Refunds are normally processed within 10 to 20 working days on receipt of returned re-sellable, as new, unused product.

*NOTE: we do not provide pre-paid shipping packages to send products back to us. You must send back unwanted product at your own expense.