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FAQ

WHEN WILL MY ORDER SHIP?

After an order has been placed, it is promptly sent to our factory where we will print and ship your item(s) within 7-10 business days. Below are expected delivery times based on your location.

Please note: Due to the popularity of certain items in our catalog, shipping times may take longer than the estimates below.

When your order ships you can request your tracking number via our support desk

International Shipping Time Estimates

Shoes: 2-4 Weeks
Other Products: 2-4 Weeks

UK Shipping Time Estimates

Shoes: 2-3 Weeks
Other Products: 2-3 Weeks

If your items have not arrived within 60 days of the date of original purchase, contact Customer Service for a full refund of your purchase.  (This policy excludes errors made by customers when providing shipping details on their order(s) and missed parcel deliveries).

HOW DO I TRACK THE STATUS OF MY ORDER?

Please visit our order lookup page to track the status and location of your order.

WHAT IS YOUR RETURN POLICY?

Please check our dedicated returns policy page at www.nuyou.org.uk/info/returns

WHAT CARRIER DO YOUR ORDERS SHIP?

Most U.S. orders are shipped via USP/USPS.

ARE THERE DUTIES FOR AMERICAN ORDERS?

No there are no additional duties.

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept Visa, Mastercard American Express and Discover

CALCULATING YOUR ORDER COST IN A FOREIGN CURRENCY

All prices on our site are listed in GBP, and charged in GBP. The exact exchange rate that you will pay is determined by the bank that has issued your credit / debit card, but in general it will match very closely with the going exchange rates. The following web page features a quick, easy, & free foreign exchange rate calculation using up-to-the-minute exchange rates: www.XE.com/ucc – Foreign Exchange Rate Calculator